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Returns & Refunds

We are happy to accept all returns up to 30 days from the day you have received your purchased goods, whatever the reason. Please contact us before sending the item.

The majorities of our products are handmade and consequently have minor variations which are an intrinsic part of their charm. These are not defects, and we regret such complaints will not be accepted. Damages and discrepancies on delivery must be notified in writing either on the day, with duplicated paperwork supplied by the driver or by fax /letter with appropriate information and accompanied by photo where appropriate within 30 days. Items returned to our driver must be accompanied by a fully completed returns note, which is obtainable from the driver and must be signed by the driver and buyer. If buyer requires replacement goods whilst a claim is being inspected and are not returned to Great Sense, the buyer shall purchase said goods. If Great Sense accepts the buyers claim, then the buyer shall receive full or part credit note against the claim.

Faulty Goods:

If the Customer discovers the Goods are faulty, The Customer must notify Great Sense of the defect within 30 days of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent). Great Sense may inspect the Goods, either by: Asking the Customer to return the Goods to Great Sense; or by sending a nominated person to inspect the Goods in Your possession to assess whether the Goods are faulty. If Great Sense agrees with the Customer that the Goods are faulty, and that the fault was not caused by the Customer neglect or misuse of the Goods, we will, at the Customer choice, replace, refund or repair (if possible) the faulty Goods at no cost to the Customer. Great Sense will refund any reasonable costs the Customer prove that the Customer have incurred in returning the faulty Goods to Great Sense. Great Sense recommends that the Customer keep postal receipts for this purpose.

Incorrect Goods:

If we send the Customer incorrect Goods, the Customer must notify us as soon as the Customer discovers the mistake and within a reasonable period of time. Great Sense will either: Arrange for Great Sense carrier to collect the Goods from the Customer; or Ask the Customer to return the Goods to Great Sense by Courier Company. Great Sense will either, at the Customer choice: Send the Customer the correct items as soon as possible after receipt of the returned Goods; or Refund the price of the Goods and delivery.